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Customer Service Representative in Oldsmar, FL at Point & Pay

Date Posted: 8/5/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Oldsmar, FL
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    8/5/2019
  • Job ID:
    1321/1440/8122

Job Description

CUSTOMER SERVICE REPRESENTATIVE - POINT & PAY - Oldsmar, FL

 Point & Pay, a subsidiary of North American Bancard, designs, builds, and integrates unique payment solutions for governments, utilities, courts, and more. Our efficient, flexible systems enable clients to accept credit card payments or e-Checks. 

 Do you have a passion for customer service which shines through when you talk on the phone?

Do you have strong computer skills and a typing speed of at least 40 WPM?

 We are seeking a Customer Service Superstar to assist Point & Pay clients and end-users via phone, email, and a web-based CRM tool.

 

 

Here's what we offer:

  • $12 hourly rate 
  • Full-time position eligible for medical, dental and vision coverage
  • 401K with generous employer match
  • Paid time-off
  • Tuition Assistance Program
  • Company Perks and Discount Program
  • Opportunity to learn and grow in a dynamic industry

 

Here's what you'll be doing:

  • Handle inbound calls from consumers and processes payments online
  • Handle inbound calls from clients and assists with login/password issues.
  • Track issues and calls in SalesForce
  • Generate monthly reports regarding clients calls and issues
  • Conduct online training sessions for clients

 

 

 

Job Requirements

Here's what you'll need:

  • High School diploma or equivalent
  • Fluency in Spanish preferred
  • Strong data entry skills
  • General knowledge of Microsoft Office Programs
  • Must be familiar with internet and accessing different web sites
  • Must possess great attitude and outgoing personality
  • Detail oriented and customer focused with the ability to accomplish tasks.

 

 

 ***This is an Evergreen position. Although we are regularly hiring for this role, positions may not be open at time of application.***

 

At North American Bancard we celebrate diversity and create an inclusive environment for everyone, we are an equal opportunity employer.

 

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