Launch Your Path to Excellence

Support Services Specialist I in Troy, MI at CDI Tech

Date Posted: 8/16/2019

Job Snapshot

Job Description

CDI Technology is a subsidiary of North American Bancard, LLC and provides point-of-sale (POS) technology and solutions to the hospitality industry.

Job Summary:
Under direct supervision, responsible for providing quality customer service by performing routine merchant database entry updates. Also responsible for tracking inventory and escalating higher level merchant issues.


Essential Duties & Responsibilities:

  • Answer phones, address merchant issues, create Connectwise CRM Support Tickets and route tickets and calls to the appropriate persons.
  • Perform point-of-sale data entry tasks and hardware swaps.
  • Perform data entry and ensure information stored in Connectwise CRM is accurate and complete.
  • Filing and/or electronic storage of documents.
  • Assist Office Manager in tracking all inventory, including RMAs.



Job Requirements

Education and Experience (required):

  • High school diploma or equivalent.
  • Minimum one (1) year experience in customer service.


Knowledge, Skills & Abilities (required):

  • Good customer service skills.
  • Good verbal and written communication skills.
  • General knowledge of computers.
  • Familiarity with Microsoft Office or GoogleDocs software.


Knowledge, Skills & Abilities (preferred):

  • Familiarity with CRM Systems, Connectwise CRM.

Additional Information:

Direct Reports:  None

Travel Requirements:  20%

License and Certification Requirements:  Valid Driver’s License  


Working Conditions:

Working environment is generally favorable.  Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Must be able to lift 50 lbs.



The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.


North American Bancard reserves the right to alter this description at any time.  North American Bancard practices the concept of equal employment opportunity with respect to hiring, promotions, transfers, pay, discipline, fringe benefits, and all other terms and conditions of employment. No individual will be discriminated against, and no employment decisions will be made, on the basis of an individual's race, color, national origin, religion, age, gender, protected disability, marital status, familial status, veteran status, height, weight or citizenship.


Pay grade for internal applicant use: #22